Our goal is to make the dictation/transcription process as simple as possible. We work closely with you to see how we can reduce the dictation time required to generate reports, facilitate speedy turnaround time, and teach your support staff how to work intelligently with computers. We help clients understand how to use the following tools of today's technology:

• Customized Formats: We customize report formats to meet each client's needs. This includes reproducing your letterhead as an electronic template and customizing signature lines for different dictators.

• Document Tracking: We can identify and sort your transcribed documents by job number, dictator, work type, or date. If a document has been transcribed within the past six months, we can find it and send it to you in a few minutes.

• Electronic file transfers: We deliver your work electronically using a secure, HIPAA-compliant web service..

• Document file format: All of our transcribing is completed using Corel WordPerfect for Windows. Documents are sent in WP format. This format translates well to many other wordprocessor program formats. If your office is on a Macintosh platform, we can also transmit files to you that have been stored in Rich Text Format (*.RTF).

• Intelligent use of boilerplate text: Doctors often need to include certain boilerplate text in their reports and correspondence. Whether this text represents a conditional waiver, an informed consent, or a normal x-ray report, we can show you how to cut costs using simple electronic shortcuts.

• Intelligent use of word expanders: Doctors frequently will dictate correspondence to a select group of referring physicians, claims adjustors and insurance companies. The electronic shortcuts we create are particularly helpful to doctors who stutter or speak English as a second language.