TODAY'S BUSINESS CHALLENGE:

As Vice President of Human Resources for a large bank that has just acquired one of its competitors, Janine must facilitate yet another corporate reorganization aimed at eliminating duplication of support staff while reducing unnecessary floor space. She is currently under tremendous pressure to downsize the bank's secretarial staff and reduce the amount of money spent on hiring temporary help.

Historically, both banks have relied heavily upon hiring temps as a means of cutting back on employee benefits. As she tours the various branches and departments looking for ways to save money, Janine finds very few transcribing machines on the secretarial desks. However, in reviewing the past year's requests for temporary office workers, she notices that the bank pays a higher hourly rate each time someone requests a temp with shorthand or transcription skills.

Facing a massive reorganization of work flow and revision of many job descriptions, many bank managers would like to dictate but have no one in their branch or department who can transcribe. Meanwhile, the current employees who have obsolete transcription units sitting on their desks lack the language skills necessary to transcribe dictation from their bosses!

TOMORROW'S BUSINESS SOLUTION:

When Janine meets with Alert & Oriented Transcription Services, she learns about a transcription industry standard -- the 4:1 ratio of transcribing time to dictating time. With a little number crunching, she realizes that if she can outsource transcription, her secretarial staff will be able to work more efficiently (thus reducing the need to hire so many temps).

By using Alert & Oriented's digital dictation system, Janine can make transcription services available to any bank officer who wants such services, not have to worry about managing people, and still only have to pay for the cost of services rendered. Not only will this save her from having to manage more people in order to provide coverage for her bank's executives, she can easily allocate costs to each department which makes use of Alert & Oriented's services.

As a result of outsourcing the bank's dictation to Alert & Oriented Transcription Services, Janine has found a simple way to make the bank's managers and executives happy by delivering the support services they want. At the same time, she is reducing the number of temporary office staff the bank must hire and keeping a keen eye on the bottom line.