Below is a list of commonly asked questions. Questions needing more involved answers are to the left. If you have further questions, please feel free to call us at (415) 863-5992 or E-MAIL them to us.

How much does Alert & Oriented charge for transcription?
Our basic rate is $2.25 per minute of recorded dictation time for a 48-hour turnaround time.

How does this system simplify my billing?
Our clients' invoices resemble a bill for long-distance services (the digital dictation system's computer logs each report to the 1/100th of a minute of recorded time).

How can I determine the cost of any report?
Simply refer to the accompanying log. Multiply the length of the report by the basic rate being charged to calculate the cost of the report.

What about headers? Footers? Half lines? Do they get billed separately?
Our "value-added formatting" allows clients to produce more easily readable reports that do not depend on squeezing as many words as possible onto each page or line.

Why does A&O use the minute of recorded dictation time instead of the line as its basic unit of measurement?
By using this type of billing, we offer a rate structure which is fair to the client, fair to the medical transcriptionist, and fair to management. As a result of billing by the minute of recorded dictation time, the age-old industry battle over line counts, page counts, font sizes or any other type of variable in billing and/or formatting becomes a non-issue.

Everyone else charges by the line? Why should I go with a service that charges by the minute?
Because A&O provides an easy way to cut costs and keep a tight eye on the bottom line: We offer our clients a 5% "Early Bird" discount if their payment reaches us by the 10th day of the billing month.